Tim is a doctoral candidate at Georgia State University's Center for Process Innovation (CEPRIN) in the Robinson College of Business.

Expertise:

1. Service-oriented IT management
2. Business Process Management
3. Micro-outsourcing, crowdsourcing, and witkey platforms

Research:

1. Enacting service-oriented IT management
2. IT as a Shared Service
3. Crowdsourcing and Micro-outsourcing
4. Open Learning Networks in university environments

Education:

1. PhD, Georgia State University, 2011 (expected)
2. MS, Brigham Young University, 2007
3. BS, Brigham Young University, 2006

Selected Publications:

1. Olsen, T. (2011) “ Incorporating Crowdsourcing into Business Processes” CSCW 2011, Hangzhou, China.
2. Olsen, T. (2010) " Transcending IT Management Traditions: Transforming From Technology-oriented to Service-oriented IT Management," in Proceedings of the Southern Association of Information Systems Conference, Atlanta, GA.
3. Olsen, T. and Welke, R. (2010) “Moving Towards IT as a Shared Service” in Society for Information Systems Management (SIM) Academic Workshop, St. Louis, Missouri.
4. Olsen, T. and Mathews, K. (2010) “ A Micro-labs Design: Informal Learning in a Social Networked Setting” in International Academy for Information Management Conference, St. Louis, Missouri.

Experience:

Teaching

1. Instructor, Georgia State University, 2008-2010

Professional

1. Member, Association of Information Systems
2. Presenter:, NITIM PhD Network Doctoral Consortium "Service Innovations", Helsinki School of Economics, 2009.
3. Project Manager:, Genealogical Division, LDS Church, 2006-2007
4. Consultant:, Market Research, Softstudy, Inc., Santiago, Chile, 2006
5. IT Auditor:, Ernst and Young, 2005

Awards:

1. Amazon Web Services Teaching Award, 2010, 2011
2. Center for Teaching and Learning Research Fellow, Georgia State University, 2008-2010

Languages:

1. Spanish